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CDOnline.com.au - Customer Service
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CUSTOMER SERVICE
To contact us about your order or to get an update, please email us at customerservice@cdonline.com.au.
To make it easier for us, please state your order number. If you are not sure of your order number, please state the date of your order and which title(s) you are querying.
We are most likely to reply swiftly during business hours (EST). Although email queries are monitored throughout the day, we cannot follow up definatively outside of business hours as we may need to gather some information from the suppliers and distributors.
( Tip: Polite and courteous queries are gladly welcomed and will always be answered swiftly. )
Product & Catalogue: Mark Bernsons
General Enquiries: Mark Bernsons
Customer Orders: Sera Hayes
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AVAILABILITY AND EXPECTATION
CD Online lists a unique catalogue of over 80,000 items available from large and small suppliers within Australia aswell as some imports. In order to provide this vast amount of titles, CD Online does not stock all items at any one time.
Items need to be ordered in according to customer order and demand. Most mainstream titles from the larger distributors are most likely to ship within shipping times as stated on our site, whereas the smaller and independant distributors may not have their full inventory in stock and may need to re-manufacture or import new stock of some titles- therefore resulting in a longer turn around time.
CD Online and its suppliers are not always alerted by the distributors on stock levels or notified promptly on when a title has been discontinued. With the sheer amount of product listed on this site of both mainstream and lesser mainstream titles, it is likely that occasionally delays will occur. CD Online will endeavour to update the site as soon as any such information comes to hand.
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DELIVERY TIMES
Please note availability and shipping time frames on the main product page for each item. Note that these are a guide and are subject to stock availability. When items are deleted and become unavailable, you will be notified via email and the item will be removed from the site.
You will be notified via email when your order or part of your order is being sent out.
Your card will be charged the order total on the day your order (or first part of your order) is being sent out.
If items become unavailable or you wish to cancel your order, your card or PayPal charge will be refunded accordingly.
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